Communal areas
Lighting, flooring, decorating cycles, door entry and bin stores kept to the standard leaseholders expect, on a schedule agreed for each block.
Managing agents and portfolio landlords
Block maintenance for London managing agents
BW Building Maintenance holds planned and reactive maintenance contracts for London blocks run by managing agents, RMC and RTM companies and portfolio landlords. One contractor looks after the communal areas, building fabric and repairs across every block you manage, with one named contract manager, one monthly report and one invoice.
- Planned and reactive cover
- Named contract manager
- One monthly report
- SafeContractor and CHAS accredited
Why agents move their blocks onto one contract
Complaints come back to you
When a contractor misses a visit, leaseholders chase the agent, not the contractor. One accountable contractor gives every job a reference and an update you can forward, so you answer questions instead of chasing them.
Reactive spend breaks the budget
Emergency call-outs are the hardest costs to explain at year end. A planned cycle set against a surveyed asset list moves spend into a schedule you can budget for and show leaseholders.
Records in five different places
Fire door remedials, communal lighting, gutters and repairs logged by different firms make compliance hard to prove. With one contractor, every visit is recorded the same way and reported monthly.
What a block maintenance contract covers
Everything below can sit inside a planned schedule, a reactive line, or both, and is carried out by our own trade teams.
Fire doors and escape routes
The remedial works your fire door survey identifies: closers, seals, hinges, glazing and signage, recorded door by door. Surveys themselves are for a competent inspector.
Roofs, gutters and external fabric
Planned gutter clearance, roof checks, repointing and making safe by our own roofers and bricklayers, before small defects turn into leaks and damp.
Reactive repairs
Leaks, failed door entry, lighting faults and lock failures, triaged into the emergency, urgent and routine bands written into your contract.
Electrical and plumbing
Remedial works in landlord areas after an EICR, communal lighting, water leaks and drainage, from our own electricians and plumbers.
Major works support
Clear scopes and prices for repair works that need Section 20 consultation, so you can put proper information in front of leaseholders.
Communal areas that stay right between visits
Communal areas are where leaseholders judge a managing agent. A planned cycle covers the lighting, doors, flooring and decorating on fixed dates, and the reactive line picks up whatever fails in between, so the stairwell residents walk through every day matches the standard in your management agreement.
- Planned visits on fixed dates per block
- Emergency lighting and fire door faults raised as they are found
- Decorating and flooring planned, not patched
How a block maintenance contract starts
From first survey to steady state is normally a matter of weeks, not months.
- 01
Walk the portfolio
We visit each block with you, record the assets and their condition, and note the faults your reactive history keeps repeating.
- 02
Agree the schedule, rates and bands
A planned cycle per block, a rate card for reactive work and written response bands. Nothing starts until the numbers and the times are signed off.
- 03
Set up one reporting channel
One route for your team and, if you want it, for residents. Every job gets a reference and goes to your named contract manager.
- 04
Report every month
What was planned, what was done and what is outstanding, block by block, ready to forward to clients, RMC directors or leaseholders.
RECENT WORK - EXTERNAL FABRIC
Safety netting fixed to a facade from scaffolding
Our own operatives working at height on a building facade. External fabric, roofs and rainwater goods are where planned maintenance prevents the leaks and damp that generate the most complaints in blocks.
Photographed on site by our own operatives.
Compliance you can evidence
Fire doors in multi-occupied buildings
The Fire Safety (England) Regulations 2022 set fire door checks for the responsible person in blocks of flats. We carry out the remedial works and record each door.
GOV.UK: Fire Safety (England) Regulations 2022Fire safety in purpose-built blocks
Communal escape routes, doors and emergency lighting kept in good repair, in line with the national guidance for purpose-built blocks of flats.
GOV.UK: Fire safety in purpose-built blocks of flatsService charges and consultation
Major works and long-term agreements can trigger leaseholder consultation. We provide clear scopes and prices so the process runs on good information.
GOV.UK: Leasehold service chargesQuestions we are asked
What does a block maintenance contract include?
A planned maintenance schedule set against each block's assets (communal lighting, doors, roofs and gutters, external fabric, decorating cycles), a reactive repair line with agreed response bands, one named contract manager, a monthly report and one invoice.
Can you cover a whole portfolio of blocks?
Yes. Contracts are written per portfolio, from a single building to a hundred-plus sites across London, and multi-site portfolios sit under one agreement wherever the blocks are.
Can residents report repairs directly to you?
Yes, if you want them to. Residents in buildings we maintain can report a repair on WhatsApp with the address and the problem, and it goes straight to the team attending, with the job reported back to you.
Do you carry out fire door inspections?
We carry out the remedial works a fire door survey identifies, such as closers, seals, hinges, glazing and signage, and record what was done on each door. The survey itself should be carried out by a competent fire door inspector.
How quickly do you respond to a repair?
Response times are written into your contract and agreed before we start, usually split into emergency, urgent and routine bands.
Are you accredited and insured?
Yes. BW Building Maintenance is SafeContractor approved, CHAS accredited and fully insured, and certificates are supplied with every tender.
Further reading
- BLOGFire Door Inspections: Checks, Frequency and the Law
- BLOGSection 20 Consultation: A Step-by-Step Guide for Landlords
- BLOGPlanned Preventative Maintenance London: A Guide
Who else we hold contracts for
MANAGING AGENTS AND PORTFOLIO LANDLORDS
Request a block maintenance quote
Send us a WhatsApp message with your buildings and the cover you need, or email us. We will come back to arrange a site survey.