Responsive repairs
Repairs triaged into the emergency, urgent and routine bands in your contract and attended by operatives who get to know your stock.
Housing associations and social landlords
Responsive repairs and void works for London housing associations
BW Building Maintenance delivers responsive repairs, void works and planned maintenance for housing associations and social landlords across London. DBS-checked operatives work in residents' homes, every job carries an audit trail, and performance is reported against the SLA you agree.
- DBS-checked operatives
- Audit trail for every job
- Reporting against your SLA
- Every London borough
What housing associations need from a repairs contractor
Evidence for every repair
Regulators, the Housing Ombudsman and disrepair claims all turn on records. Every job we attend is logged with what was found, what was done and when, so the evidence is there when you need it.
Conduct in residents' homes
Repairs happen in people's homes. Our operatives are DBS-checked, keep to booked appointments and treat residents with respect, because a missed or careless visit becomes a complaint.
Empty homes cost rent
Every day a void sits empty is lost rent and a family still waiting. Our trades are sequenced so they are not waiting on each other, and the home is handed back at your lettable standard.
What we deliver for housing associations
Our own plumbers, electricians, carpenters, decorators, roofers and bricklayers, under one contract and one named contract manager.
Void works
Repairs, making good, decorating, flooring and bathroom works to your lettable standard, with trades sequenced to cut the days a home stands empty.
Damp and mould repairs
The repairs that deal with the cause, such as leaks, blocked gutters and failed seals, plus making good, with what we found and did recorded for the case file.
Planned maintenance
Cyclical works, communal areas, roofs, gutters and external fabric, scheduled to keep stock in good repair and reduce repeat reactive jobs.
Electrical and plumbing
Electrical remedials after an EICR, leaks, drainage and plumbing repairs from our own electricians and plumbers.
Resident communication
Appointments booked and kept, residents kept informed, and a WhatsApp route for residents to report repairs in buildings we maintain.
Voids turned round to your lettable standard
A void needs several trades in the right order. We plan the sequence before the first operative arrives, so the decorator is not waiting on the plumber and the home is ready for its compliance checks and handover as soon as the works are done.
- Scope agreed against your lettable standard
- Trades sequenced, not queued
- Handed back at your lettable standard
How a repairs contract starts
From first survey to steady state is normally a matter of weeks, not months.
- 01
Review the stock and the SLA
We look at the homes and the repairs history with you and agree what the contract has to deliver.
- 02
Agree priority bands and rates
Emergency, urgent and routine bands, a rate card for reactive work and your lettable standard for voids, all signed off before we start.
- 03
Set up one reporting channel
One route for your repairs team and, if you want it, for residents, with a reference number on every job.
- 04
Report against the SLA
A monthly report on what was raised, completed and outstanding, measured against the response bands you agreed.
RECENT WORK - PLUMBING AND BATHROOMS
Shower over bath and fittings, left ready to use
An exposed thermostatic shower, bath screen, mixer and accessories fitted by our own plumbers into an existing tiled bathroom and left clean and ready to use. Bathroom repairs and refits come up constantly in void and responsive work.
Photographed on site by our own operatives.
The standards your repairs support
Decent Homes Standard
Homes in reasonable repair with reasonably modern facilities. Planned and responsive repairs keep stock on the right side of the standard.
GOV.UK: A decent homeAwaab's Law
Social landlords must deal with damp and mould and other hazards within set timescales. We carry out the repairs that remove the cause and record them.
GOV.UK: Awaab's Law guidance for social landlordsSafety and Quality Standard
The regulator expects landlords to deliver repairs effectively and keep accurate records of their stock. Our job records give you the evidence to show it.
GOV.UK: Safety and Quality StandardQuestions we are asked
Are your operatives DBS-checked?
Yes. Operatives working in residents' homes are DBS-checked, and keep to booked appointments.
Can residents report repairs to you directly?
Yes, if you want them to. Residents in buildings we maintain can send a WhatsApp message with the address and the problem, and every job is reported back to your team with a reference.
Do you take on void works?
Yes. Void works are part of our contracts, and we also take standalone void refurbishments where they sit alongside a maintenance contract.
How do you handle damp and mould?
We carry out the repairs that deal with the cause, such as leaks, blocked gutters and failed seals, make good the damage, and record what we found and did so your case file is complete.
How quickly do you respond to repairs?
Response times are written into your contract and agreed before we start, usually split into emergency, urgent and routine bands, and we report against them every month.
Which areas do you cover?
Every London borough, north and south of the river, under one agreement.
Further reading
- BLOGVoid Property Standards: A Checklist to Re-Let Homes Faster
- BLOGHousing Disrepair Claims: How Landlords Can Prevent Them
- BLOGCHAS Accreditation Explained: What Clients Should Check
Who else we hold contracts for
HOUSING ASSOCIATIONS AND SOCIAL LANDLORDS
Request a repairs and voids quote
Send us a WhatsApp message with your buildings and the cover you need, or email us. We will come back to arrange a site survey.